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Navien · Combi boiler

E788 Incorrect gas type setting

Critical severity Navien NCB-HNavien NFC-H

What the control is telling you

The gas type setting does not match the PCB DIP switch. NFC-H lists it as abnormal gas setting, cleared through the Start-up Wizard. NFC-H manual lists the reset type as: Manual reset (Start-up Wizard).

Applies to: Navien fire-tube combi boilers, NFC-H series (NFC-250/200H, NFC-250/175H) and NCB-H combi boilers (NCB-250/150H, NCB-240/130H, NCB-240/110H, NCB-190/080H, NCB-190/060H)

Likely causes

  • Start-up Wizard gas type not matching DIP SW2 #1
  • Wrong DIP switch setting

Test and repair steps

  1. Confirm which gas is supplied and set the PCB DIP switch to suit: SW2 #1 OFF for NG, ON for LP.
  2. Re-run the Start-up Wizard and choose the same gas type.
  3. Code keeps returning? Phone Navien Technical Support, 1-800-519-8794.

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Source: Navien NCB-H Installation & Operation Manual, 11.7 Understanding Error Codes, p.129-130; Navien NFC-H Installation Manual, 11.7 Understanding Error Codes, p.127-128. Summarized in our own words; check the original manual for your model.

Homeowner looking at this code? See what it means for you and when to call a technician.

For licensed technicians. Gas, electrical and refrigerant work must be done by a qualified, licensed person. Shut off power and gas before servicing, never bypass a safety control, and follow the manufacturer’s manual for the exact model; it and local codes always take priority. HVACopedia is not affiliated with any manufacturer; brand and model names only identify the equipment.