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Lennox · Heat pump

65538 Missing base

Low severity

What the control is telling you

Smart hub can't see the base for 30 seconds or more; hub LED is amber (dealer info). S30/S40 alert code 65538.

Applies to: Lennox communicating heat pumps incl. variable-capacity inverter units in S30/S40 smart thermostat systems

Likely causes

  • Mag-mount not wired or mounted

Test and repair steps

  1. Mount and wire the mag-mount before powering up the smart hub.
  2. Clears once the base is detected for two seconds.

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Source: Lennox Residential Communicating Systems Alert Code Guide (V2) 100017 (3/2023), Table 2 Alert Codes and Troubleshooting, p.47. Summarized in our own words; check the original manual for your model.

Homeowner looking at this code? See what it means for you and when to call a technician.

For licensed technicians. Gas, electrical and refrigerant work must be done by a qualified, licensed person. Shut off power and gas before servicing, never bypass a safety control, and follow the manufacturer’s manual for the exact model; it and local codes always take priority. HVACopedia is not affiliated with any manufacturer; brand and model names only identify the equipment.